Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. These essential cookies are always enabled because our website won't work properly without them. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. You can switch off these cookies in your browser settings but you may then not be able to access all or parts of our website.
• Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Table

Cookie Title Cookie Name	Purpose
Session Cookie PHPSESSID	This cookie is essential for our website to function properly. It maintains your session while you navigate through the site, enabling you to browse different pages without having to log in again. This cookie is deleted when you close your browser.
Cookie Consent cookie_consent	This cookie remembers your cookie preferences, including whether you've accepted, rejected, or customized your cookie choices. It lasts for 1 year to ensure we remember your preferences when you return to our site.
Google Analytics _ga, _gid, _gat	These cookies help us analyze how visitors use our website. We use this information to compile reports and improve our site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited. _ga lasts for 2 years, _gid lasts for 24 hours, and _gat lasts for 1 minute.
Language Preference site_language	This cookie remembers your preferred language selection (English or Chinese) when browsing our website. It lasts for 30 days after your last visit.
Form Submission form_completed	This cookie tracks if you have submitted a contact form during your session, helping us prevent duplicate submissions. This cookie is deleted when you close your browser.
Security Cookie csrf_token	This cookie is essential for security purposes. It helps protect against cross-site request forgery attacks when submitting forms on our website. This cookie is deleted when you close your browser.

We do not share the information collected by the cookies with any third parties.

You can choose which analytical, functionality and targeting cookies we can set by clicking on the appropriate buttons in our cookie consent banner.

However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

If you have any questions or concerns about our use of cookies, please send us an email at info@rhlawyers.com

Privacy Policy

R&H Lawyers LLP respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Please click the link below to download our full Privacy Policy document:

Download Privacy Policy

Terms & Conditions

Our Terms & Conditions govern your use of our services and website. They outline the rights and responsibilities of both parties and provide important information about our legal relationship with you.

For detailed information, please refer to our full Terms & Conditions document available on our website.

Key areas covered in our Terms & Conditions include:

• Service terms and engagement process
• Client obligations and responsibilities
• Our obligations and responsibilities
• Confidentiality and data protection
• Intellectual property rights
• Limitations of liability
• Termination of services
• Dispute resolution
• Governing law and jurisdiction

Please review our Terms & Conditions carefully before engaging our services.

Our Charges

In accordance with the Solicitors Regulation Authority (SRA) guidance on price transparency, we have published our price and service information for the following areas:

• Corporate
• Residential and Commercial Property
• Immigration (individual clients)
• Probate (uncontested)
• Dispute

Please note that these are indicative fees and the actual cost may vary depending on the specific circumstances of your case. For a personalized quote, please contact us.

Complaints

R & H Lawyers LLP is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you receive, or about the bill, please email us at info@rhlawyers.com or by post immediately so that we can do our best to resolve the problem for you. We have a procedure in place which details how we handle complaints.

Legal Ombudsman

If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with lawyers. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.

If you would like more information about this service, including the time limits for taking a case to them, please contact the Legal Ombudsman directly. You can find out more about their service by visiting www.legalombudsman.org.uk or contacting them on 0300 555 0333.

Complaints about bill

You also have the right to challenge or complain about our bill and apply for an assessment of the bill under Part III of the Solicitors Act 1974. The Legal Ombudsman may not deal with a complaint about the bill if you have applied to the court for an assessment of the bill. We reserve our rights to charge interest at 8% on an unpaid bill.

Disclaimer

R & H Lawyers LLP's liability is limited under a scheme provided by our professional indemnity insurer.

Our liability to you for a breach of your instructions shall be limited to £3m. We can only limit our liability to the extent the law allows. In particular, we cannot limit our liability for death or personal injury caused by our negligence.